Our license agreements for many online resources restrict off-campus or mobile access to current Mt. SAC students, faculty and staff.

Contact the IT Help Desk at (909) 274-4357 if you have problems getting into the portal.

 

Tips for Troubleshooting

• After I log in, I get a security warning telling me that I'm about to be redirected to a connection that's not secure. What do I do?

This is not a problem. Our log in page is set up to use Secure Socket Layer (SSL) technology to encrypt your login, providing additional protection during the login process. Most databases don't use SSL technology. Your browser is just letting you know that the site you are being sent to next is not using this encrytion technology. Follow the instructions based on the browser you are using. 

• I get a Hostname Error. What do I do?

You will get a Hostname Error page when you try to access an address (domain) in one of our databases that hasn't been set up for use by EZproxy, our authentication software. Database vendors often change their domain names without informing libraries. We might not know of these changes until you report a Hostname Error. Once reported, we can edit our EZproxy setting to fix the problem.

• I have read everything here but still can't access library online resources from off-campus. Where can I get help?

Fill out the Report a problem form and we will get back to you within 24 hours (except weekends and holidays).